Shipping and Delivery

  • HOW MUCH DO I HAVE TO PAY FOR SHIPPING?
    • DOMESTIC SHIPPING (MALAYSIA)
      • Free domestic shipping on all orders above RM150 Malaysia wide.
      • Standard domestic shipping (RM10) for orders below RM150.
    • INTERNATIONAL SHIPPING (SINGAPORE)
      • Free international shipping for Singapore for orders above RM350
      • Standard international shipping (RM60) for Singapore orders below RM350
    • INTERNATIONAL SHIPPING (SEA REGION)
      • Free international shipping for SEA countries for orders above RM350
      • (Brunei, Indonesia, Thailand, Cambodia, Vietnam, Laos, Philippines, Myanmar).
      • Standard international shipping for SEA countries (RM80) for orders below RM350.
    • INTERNATIONAL SHIPPING (REST OF THE WORLD)
      • Free international shipping for orders above RM500.
      • Standard international shipping (RM180) for orders below RM500.
  • CAN I CHANGE MY SHIPPING OPTION?
    • Please email us at [email protected] and provide us with your order number and delivery address.
  • WHEN WILL I GET MY ORDER?
    • For Malaysian orders, the delivery time would take approximately 3-4 working days. An additional 1-2 working days is required for deliveries to East Malaysia or rural addresses.
    • For Southeast Asian orders, the delivery time would take approximately 3-5 working days.
    • For other International orders, the shipping time would take approximately 8-10 working days and may go up to 20 business days. When international orders shipped reach the destination country, they may be subject to customs clearance procedures, which may cause delays.
  • CUSTOMS DUTIES & TAXES
    • Any customs or import duties that may be charged once the parcel reaches its destination country must be paid by the recipient of the parcel.
    • Unfortunately, we have no control over these charges and cannot advise what the cost would be as customs policies and import duties vary widely from country to country.
    • We suggest that you contact accept returns on parcels where customers do not want to pay customs. Please clarify these charges before placing your order with us.